Return & Warranty
Return & Warranty
Please Order Carefully. You can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it for a full refund or exchange. We understand that returns are sometimes a necessary process when products are purchased online.
If you are not satisfied with your purchase, you may return it within 30 days of the date of invoice. There is a 20% restocking fee for any returned "returnable" items and initial shipping costs are not refundable. Prior to issuing a refund, our Quality Control department will inspect the items and confirm they are resell-able.
Returning item(s) must have been purchased from Sportsheets.com.
- Call 1-714-698-0877; use the “Customer Service” link in the footer of the website to obtain a Return Authorization number (RA#). We will do our best to work through all possibilities prior to having you return the item to us.
Note: Returned product without an RA# will not be accepted or processed.
- Upon receipt of the RA#, enclose your product in a sealable plastic bag, enclose your box flap on which the product UPC code is printed (or a legible copy of your receipt) and send to us at Sportsheets International, 16716 Edwards Road, Cerritos, CA 90703.
Important notice: Ordinary wear and tear do not constitute a defective item.
- Defective items will be repaired or replaced at our cost. If you receive a defective item, you may return it within 30 days from receipt of delivery.
- The customer is responsible to pay shipping costs to get the product to us. We will pay for shipping the item back to you.
- Items that are returned to us but are determined not to be defective will be shipped back to you at your expense.
- Non-Returnable Items:
Any item that is designed to come into contact with any body part or fluid is non-returnable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
- vibrators and dildos
- anal toys, beads, and plugs
- cock and ball devices, cock rings and cock sleeves
- gags and ropes
- lubes, massage oils and condoms
- Can I cancel my order?
Use the “Customer Service” link in the footer of our site to inform us in writing of your cancellation. You may cancel your order up until the time it is shipped from our warehouse. Once shipped, there are no cancellations possible. Please order carefully.
Limited Warranty Sportsheets, Inc.
THIS LIMITED WARRANTY CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.1. WHAT THIS WARRANTY COVERS AND THE PERIOD OF COVERAGE
Sportsheets, Inc. “Sportsheets”) stands behind the quality of the products it manufactures. Sportsheets warrants to the owner of Sportsheets branded product (“Product”) that all Sportsheets Product, except for the “Sincerely, Sportsheets Vibrator” Products, will be free from defects in materials and workmanship for the life of the Product (the “Warranty Period”). In the case of all “Sincerely, Sportsheets Vibrator” Products, the warranty period is 5 years from the date of the original purchase of the Product. If any Product fails to conform to this Limited Warranty during the Warranty Period, Sportsheets will, at its sole discretion, replace any defective Product. Repair or replacement may be made with a new or refurbished product or components, at Sportsheets’ sole discretion. If the Product or a component incorporated within it is no longer available, Sportsheets may, at Sportsheets’ sole discretion, replace the Product with a similar product of similar function. This is your sole and exclusive remedy for breach of this Limited Warranty. Any Product that has either been repaired or replaced under this Limited Warranty will be covered by the terms of this Limited Warranty. This Limited Warranty is NOT transferable from the original purchaser to subsequent owners. This Limited Warranty is not a satisfaction guarantee of Products.
2. WARRANTY CONDITIONS AND HOW TO GET SERVICE IF YOU WANT TO MAKE A CLAIM UNDER THIS LIMITED WARRANTY
Before making a claim under this Limited Warranty, the owner of the Product must (a) go to the “Customer Service” link in the footer of the website and follow the steps to complete your claims application, or call our office at 1 (714) 698-0877 and (b) comply with Sportsheets’ return shipping instructions. No Product will be accepted for return and no warranty claim will be processed unless you comply with our warranty conditions and a return authorization number is issued to you. Sportsheets will have no warranty obligations with respect to a returned Product if it determines, in its reasonable discretion after examination of the returned Product, that the Product is an Ineligible Product (defined below). Sportsheets will bear all costs of return shipping to owner and will reimburse any shipping costs incurred by the owner, except with respect to any Ineligible Product, for which the owner will bear all shipping costs.
3. WHAT THIS LIMITED WARRANTY DOES NOT COVER
This Limited Warranty does not cover the following (collectively “Ineligible Products”): (i) Products marked as “sample” or “Not for Sale”, or sold “AS IS”; (ii) Products that have been subject to: (a) modifications, alterations, tampering, or improper maintenance or repairs; (b) handling, storage, installation, testing, or used not in accordance with any instructions provided by Sportsheets; (c) abuse or misuse of the Product; or (iii) any non-Sportsheets branded products, even if packaged or sold with Sportsheets Product. This Limited Warranty does not cover consumable parts, including batteries, unless damage is due to defects in materials or workmanship of the Product (even if packaged or sold with the Product). Unauthorized use of the Product can impair the Product’s performance and may invalidate this Limited Warranty.
4. DISCLAIMER OF WARRANTIES
EXCEPT AS STATED ABOVE IN THIS LIMITED WARRANTY, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SPORTSHEETS DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES AND CONDITIONS WITH RESPECT TO THE PRODUCT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SPORTSHEETS ALSO LIMITS THE DURATION OF ANY APPLICABLE IMPLIED WARRANTIES OR CONDITIONS TO THE DURATION OF THIS LIMITED WARRANTY.
5. LIMITATION OF DAMAGES
IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, IN NO EVENT WILL SPORTSHEETS BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING ANY DAMAGES FOR LOSS OF USE, GENERAL DAMAGES OR EMOTIONAL DISTRESS, ARISING FROM OR RELATING TO THIS LIMITED WARRANTY OR THE PRODUCT, AND SPORTSHEETS’ TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS LIMITED WARRANTY OR THE PRODUCT WILL NOT EXCEED THE AMOUNT ACTUALLY PAID FOR THE PRODUCT BY THE ORIGINAL PURCHASER.
6. LIMITATION OF LIABILITY
THE SPORTSHEETS WEBSITE PROVIDES YOU INFORMATION (“PRODUCT INFORMATION”) REGARDING ALL OF OUR PRODUCTS. WITHOUT LIMITING THE GENERALITY OF THE DISCLAIMERS ABOVE, ALL PRODUCT INFORMATION IS PROVIDED FOR YOUR CONVENIENCE, “AS IS”, AND “AS AVAILABLE”. SPORTSHEETS DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT PRODUCT INFORMATION WILL BE AVAILABLE, ACCURATE, OR RELIABLE OR THAT PRODUCT INFORMATION OR USE OF THE PRODUCT WILL BE SAFE FOR EVERYONE UNDER ANY OR ALL CIRCUMSTANCES. YOUR USE OF ALL SPORTSHEETS PRODUCTS IS AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR (AND SPORTSHEETS DISCLAIMS) ANY AND ALL LOSS, LIABILITY, OR DAMAGES, RESULTING FROM YOUR USE OF THE PRODUCT INFORMATION OR SPORTSHEETS PRODUCTS.
7. YOUR RIGHTS AND THIS LIMITED WARRANTY
This Limited Warranty gives you specific legal rights. You may also have other legal rights that vary by state, province, or jurisdiction. Likewise, some of the limitations in this Limited Warranty may not apply in certain states. The terms of this Limited Warranty will apply to the extent permitted by applicable law. For a full description of your legal rights you should refer to the laws applicable in your state and you may wish to contact a relevant consumer advisory service.
Please note that Sportsheets® will NOT honor its 30-Day Return Policy or its Limited Lifetime Warranty for any products sold on Amazon® by Non-Authorized Resellers.
As was started on May 1, 2019, our products will be sold on Amazon through Sportsheets only. As we are not authorizing any sellers at this time, all sellers on Amazon are considered unauthorized sellers and will be reported to Amazon accordingly. All Sportsheets Trademarks will be enforced. Current unauthorized sellers will receive a notice from us to cease and desist. Upon compliance, no further action will be taken. Should the unauthorized seller not comply, they will receive notification directly from Amazon, regarding the removal of their listings and possible closure of their stores.