Sportsheets, Inc. “Sportsheets” stands behind the quality of the products it manufactures. Defective items will be repaired or replaced at our cost pursuant to the warranties below. Items that are returned to us but are determined not to be defective will be shipped back to you at your expense.
Important notice: Ordinary wear and tear do not constitute a defective item.
All Sportsheets® electronic products qualify for a 5-year warranty. This warranty is valid from the date of purchase against mechanical failures or manufacturer defects. This is not a satisfaction guarantee. The defective item will be replaced with the same or similar product. For the Warranty Claim to take place, you must file a Warranty Claim form and follow the return instructions below.
Limited Lifetime Warranty
Additionally, all Sportsheets® non-rechargeable (i.e., non-battery-operated) or non-vibrating products qualify for a Limited Lifetime Warranty. This warranty is valid from the date of purchase against mechanical failures or manufacturer defects. If any Product fails to conform to this Limited Lifetime Warranty, Sportsheets will, at its sole discretion, replace with the same or similar product of similar function. For the Warranty Claim to take place, you must file a Warranty Claim form and follow the return instructions below.
INSTRUCTIONS FOR MAKING A WARRANTY CLAIM
To make a warranty claim, the owner of the Product must complete the Warranty Claim form or call our office at 1 (714) 698-0877.
RETURN SHIPPING INSTRUCTIONS
1. Upon completion of the warranty claim form, you will receive a RA# from our customer service team via email.
2. Enclose your product in a sealable plastic bag, enclose your box flap on which the product UPC code is printed (or a legible copy of your receipt) and send to us at Sportsheets International, 16716 Edwards Road, Cerritos, CA 90703. Please write the RA# on the outside of the box/package.
Note: Returned product without an RA# will not be accepted or processed.
PURCHASES FROM AMAZON
Please note that Sportsheets® will NOT honor its 30-Day Return Policy, 5-Year Warranty, or Limited Lifetime Warranty for any products purchased on Amazon® from Non-Authorized Resellers.
Current Authorized Resellers include:
Purchaser shall be responsible for making sure that purchases from Amazon are from an Authorized Reseller if he or she wishes to be protected by the aforementioned 30-Day Return Policy and Warranties.