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Return Policy

Return Policy

Please order carefully. We understand that returns are sometimes a necessary process when products are purchased online. If you are not satisfied with your purchase, you may return it within 30 days of date of invoice. There is a 20% restocking fee for any returned "returnable" items and initial shipping costs are not refundable. Prior to issuing a refund, our Quality Control department will inspect the items and confirm they are resell-able.

Call 1 (714) 698-0877; use the “Contact Us” button on the website, or email customer service at CustomerService@Sportsheets.com to obtain a Return Authorization number (RA#). We will do our best to work through all possibilities prior to having you return the item to us.

Note: Returned product without an RA# will not be accepted or processed.

Upon receipt of the RA#, enclose your product in a sealable plastic bag, enclose your box flap on which the product UPC code is printed (or a legible copy of your receipt) and send to us at Sportsheets International, 16716 Edwards Rd, Cerritos, CA 90703

Important notice: Ordinary wear and tear does not constitute a defective item.

Defective items will be repaired or replaced at our cost. If you receive a defective item, you may return it within 30 days from receipt of delivery.

The customer is responsible to pay shipping costs to get the product to us.

We will pay for shipping the item back to you.

Items that are returned to us but are determined not to be defective will be shipped back to you at your expense.

Non-Returnable Items:
Any item that is designed to come into contact with any body part or fluid is non-returnable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:
vibrators and dildos
anal toys, beads, and plugs
cock and ball devices, cock rings and cock sleeves
gags and ropes
lingerie
lubes, massage oils and condoms

Can I cancel my order?

Use the “Contact Us” on our site to inform us in writing of your cancellation. You may cancel your order up until the time it is shipped from our warehouse. Once shipped, there are no cancellations possible so please order carefully.